Refund and Returns Policy

General Policy

handyhelper strives to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms set out below.

Eligibility for Returns

Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date. The request must be made through the contact information provided in the Contact Information section.

Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Products that have been altered, damaged, or used beyond normal inspection will not be eligible for a refund.

Return Process

Initiating a Return

To start a return, email us at [email protected] with your order number, the reason for the return, and any supporting photos if applicable. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

Refunds

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price of the returned product, less any applicable shipping charges.

Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process and indicate that you prefer an exchange. We will ship the replacement item once the original item is received and verified.

Non‑Refundable Items

• Gift cards and store credit.
• Personalized or custom‑made products.
• Items marked as final sale.

User Responsibilities

Customers are responsible for providing accurate contact and shipping information, complying with the return instructions, and ensuring that returned items are securely packaged. Failure to meet these responsibilities may result in a delayed or denied refund.

Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (443) 604-1985
• Address: 5873 Southeast 9th Boulevard, Baltimore, Maryland 21279, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Maryland, United States. handyhelper reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.